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Pet Forum / Aquaria / Marine Reef / December 2004I think I got scammed!
Has anyone ever purchased from Empire pets? They're located in Marietta, Ga. I ordered some stuff on the 1st, they hit my card, and I haven't heard a thing since. My account says it's still processing. They haven't answered any e-mails and forget calling. The old saying applies, if it quacks like a duck...etc. If they actually come through I'll let you know but I'm not holding my breath. Scott Good luck Scott, Empire pets, ebaeseller are one in the same and they suck, beonde suck. I did a buy it now on a overflow hose. Their auction says lightening fast shipping. I paid on the 28th and my order was shipped on the 7th and I received the wrong order on the 10th. I opened the box and I had hand held disco lights.So I E-mailed them,6 times on the various addys they have with no response. I finally called tham and they told me that they were too busy to work on my order at this time. Bad- Stay away. . Brian > Has anyone ever purchased from Empire pets? They're located in Marietta, > Ga. I ordered some stuff on the 1st, they hit my card, and I haven't [quoted text clipped - 4 lines] > > Scott > Good luck Scott, > Empire pets, ebaeseller are one in the same and they suck, beonde suck. I [quoted text clipped - 14 lines] > > > > Scott I just had the same exact problem with ebaeseller during the same time period. Paid on 28th and didn't ship until 8th! Not too big of a deal, but when they don't answer emails it makes you nervous. I'll never buy from ebaeseller again. Oh and you can throw auction-partner in the same mix. This was the worst transaction ever. They kept me hanging on just long enough till I couldn't do anything about it through safe harbor. I paid $210 just to leave a negative (worthless pile of junk still sitting in my basement) and then those *&*^%$%%%^ try to get my feedback removed. I quickly responded and once again they never respond to me or square trade! .On the flip side.. I just bought a fluval 304 for only 40 bucks brand new and a prizm skimmer (returned my seaclone) for only 31 bucks! Great deals out there, but you have to work hard to get them. Too many scammers! >Good luck Scott, >Empire pets, ebaeseller are one in the same and they suck, beonde suck. I [quoted text clipped - 5 lines] >and they told me that they were too busy to work on my order at this time. >Bad- Stay away. . Brian Damn, I ordered some disco lights from them and got a stupid U shaped pipe. I finally received an E-mail from Scott explaining the situation and I have to say I understand. I am in process of returning the disco lights to receive the overflow tube. I do not agree with the treatment I got or the rudeness from them but at least they are going to make good on getting me the correct product. Brian >>Good luck Scott, >>Empire pets, ebaeseller are one in the same and they suck, beonde suck. I [quoted text clipped - 9 lines] > Damn, I ordered some disco lights from them and got a stupid U shaped > pipe. >>Good luck Scott, >>Empire pets, ebaeseller are one in the same and they suck, beonde suck. I [quoted text clipped - 8 lines] > Damn, I ordered some disco lights from them and got a stupid U shaped > pipe. ROFLOL!!! > Good luck Scott, > Empire pets, ebaeseller are one in the same and they suck, beonde suck. I did [quoted text clipped - 5 lines] > they told me that they were too busy to work on my order at this time. Bad- > Stay away. . Brian Hand held disco lights!!! Did they think you were going to teach your fish the cha cha cha!!! Bhwhahahahahaha!!! That too funny. You paid with a credit card right? Call your CC company tell them what has happened and the CC will stop the payment or reverse the charges. If you want to spend the time you can also contact the Better Business Bureau in Marietta and go after them that way aswell...... Good Luck Rick > Has anyone ever purchased from Empire pets? They're located in Marietta, > Ga. I ordered some stuff on the 1st, they hit my card, and I haven't [quoted text clipped - 4 lines] > > Scott No I paid by paypal direct from bank which will never be done again. Brian > You paid with a credit card right? Call your CC company tell them what > has happened and the CC will stop the payment or reverse the charges. If [quoted text clipped - 13 lines] >> >> Scott > No I paid by paypal direct from bank which will never be done again. > Brian Same problem I had.. Paypal and the way it attaches to you bank account. You are limited in options then > Same problem I had.. Paypal and the way it attaches to you bank account. > You are limited in options then Yep....doin' it that way is the same as writing them a check. Once they cash it, you're screwed. "Paypal and the way it attaches to you bank account"....eewwwww...sounds like a leech or something. This fact can't be stressed enough...never give an unknown seller "no recourse" access to your money. Always keep that Visa/MC ace up your sleeve when dealing with unknowns, and never, ever, let them drag things out so long that your recourse options dwindle. Is Paypal they still getting away with the "we provide bank-type services, but are not held to the same rules and regulations that the Feds govern real banks with" routine? I haven't heard anything on that front in a long time. FWIW, Kev >> Same problem I had.. Paypal and the way it attaches to you bank > account. [quoted text clipped - 16 lines] > banks with" routine? I haven't heard anything on that front in a long > time. I believe you can link PayPal to your Credit card. CapFusion,... Well, someone finally replied. It's kinda funny how it was within hours of telling them to cancel the order and refund my money. Supposedly scheduled to ship today. Disco lights? Hmmmmmmm. Maybe throw in a little Capt. Morgan to set the mood...Nemo could get lucky tonight? > No I paid by paypal direct from bank which will never be done again. > Brian [quoted text clipped - 15 lines] >>> >>> Scott The Better Business Bureau is a joke. They don't do anything but play mail carrier, becaue they don't want to loose that money that their members pay them. The BBB is nothing but a front. They may have been something at one time, but they are nothing good now. Wayne Sallee Wayne@WayneSallee.com >you can also contact the Better Business Bureau The thing that pisses me off the most is that now I have to waste time out of my day because of their screw up and mail that product back to them (paying for it out of my pocket and they will/may refund). And I still have to wait until they process it before I get my correct product. Maybe I should just E-bay the disco lights and be ahead of the game. Hmmmm > The Better Business Bureau is a joke. They don't do anything but play mail > carrier, becaue they don't want to loose that money that their members pay [quoted text clipped - 7 lines] > >>you can also contact the Better Business Bureau From what I remember, anything that is mailed to you without your consent is yours to keep. I was accidently sent a modem from my internet company a few months ago. It was supposed to go to another customer. They noticed their mistake and tried to intimidate me into mailing it back to them. I stood my ground and got to keep the modem. Robert > The thing that pisses me off the most is that now I have to waste time out > of my day because of their screw up and mail that product back to them [quoted text clipped - 12 lines] > > > >>you can also contact the Better Business Bureau !?!?!? poof! You have all witnessed the last bit of French self-respect vanishing right before your eyes! > From what I remember, anything that is mailed to you without your consent is > yours to keep. [quoted text clipped - 35 lines] >>> >>>>you can also contact the Better Business Bureau > !?!?!? > poof! You have all witnessed the last bit of French self-respect > vanishing right before your eyes! !!!!!LOL.!!!!! -- "In the beginning, God said the four-dimensional divergence of an antisymmetric, second rank tensor equals zero, and there was Light , and it was good." HMMM? Why ? Not too sure what your point is, but mine was you don't need to feel obliged to spend your time and money (shipping) to correct someone elses mistake. If they had taken the trouble double checking their order, he would not be in this situation. In my situation, I was asked to repackage it, pay for shipping and once thay received it, they would reimburse me the exact same amount I had spent on shipping as a renewal credit. Why would I do that ? Robert > !?!?!? > poof! You have all witnessed the last bit of French self-respect [quoted text clipped - 39 lines] > >>> > >>>>you can also contact the Better Business Bureau Because mistakes are made and it's the right thing to do. -Todd > HMMM? > [quoted text clipped - 58 lines] > > >>> > > >>>>you can also contact the Better Business Bureau We're all entitled to our own opinion, but if a large corporation mails me a $30 modem and then insists I pop by the post office and mail it back to them, sorry it ain't going to happen. My time is more valuable to me than this modem is to them. Not to mention, they tried to intimidate me into mailing it back. Basically threatening to charge me for it if I didn't mail it back within the same week. Once they had gone that route, their was no way I was going to cooperate. Call me hard headed, but I treat people with the same respect they treat me. As for the "right thing to do", I have no problem with my decision nor my attitude in general. In fact quite the opposite. And from what I recall, this person was getting lousy service from the company that made the mistake. Not returning calls, getting the run around (just look at the subject), etc. Therefore my point was, why would he go through the trouble of fixing their mistake when they didn't have the decency to do it themselves ? And the "last bit of FRENCH self respect" is uncalled for. First, I'm francophone, not french. Second, I have plenty of well deserved self-respect. Robert > Because mistakes are made and it's the right thing to do. > [quoted text clipped - 68 lines] > > > >>> > > > >>>>you can also contact the Better Business Bureau Ok my turn yo chime in. After the sh.t I took on the phone from these A holes I was trying to be nice and save them some money. But now after I see how they operate and treat customers. At this point I am out 10 bucks. I have 4 of those disco lights from them that E-bay for 6 bucks. I can re E-bay them for 4 bucks each and come out ahead of the game 6 bucks. I can send them back paying 6 bucks for shipping and if they screw me I am out 16 bucks. Yeah this is a easy desision. I can get my hose at home depot. Brian > Because mistakes are made and it's the right thing to do. > [quoted text clipped - 74 lines] >> > >>> >> > >>>>you can also contact the Better Business Bureau You guys won't believe it! The stuff I ordered from Empire Pets finally arrived today! Let's see, I ordered on 1 Dec and it arrived on 28 Dec. Hmmmmm......four weeks. Wow, that's what I call lightening fast customer service. When I originally started this thread around the 13th, I hadn't heard a thing from them. I e-mailed them and told them to cancel the order since they couldn't bother answering my previous two e-mails (not to mention not answering their phone the four or five times I called). Lo and behold I got a reply within one hour! They tell me my stuff is scheduled for shipment on the 15th. I don't think it did since the Post Office doesn't usually take two weeks to deliver, even during Christmas. I went to their site after the delivery to check my account. It still shows the order as processing. No change since the 1st! Even though the Amiracle overflow only cost $40, I can't help but complain about the non-existent customer service. The only saving grace is they shipped an extra siphon tube with it. I don't know if it was coincidence that the tube that came with the filter has broken ends but it appears the original box was unopened. I'll give them the benny. Bottom line: I did get my merchandise. Will I ever order from these folks again...NO WAY! I just wanted to inform you all what my experience with them has been and from previous posts, it appears I'm not the only one that had problems with them. Heads up! Scott I contacted the buyer who got my overflow hose and we sent each other the correct items. ebaeseller-empire pets suck. We screwed up and we want you to pay to get the items back to us and we will credit you. No thanks. I cut my losses and have my product. > You guys won't believe it! The stuff I ordered from Empire Pets finally > arrived today! Let's see, I ordered on 1 Dec and it arrived on 28 Dec. [quoted text clipped - 21 lines] > > Scott |
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